Shipping Policy
This Shipping Policy explains the general delivery options, shipping charges, estimated delivery periods and order-delivery process for purchases made through CHIPPA TRADERS.
1. Delivery Coverage
CHIPPA TRADERS offers delivery to supported locations across Pakistan. Coverage may depend on destination, courier/logistics availability, product category, size/weight, and delivery restrictions.
2. Delivery Methods
We offer the following estimated delivery periods:
- Standard Delivery: Estimated 3–5 Working Days
- Express Delivery: Estimated 1–2 Working Days
These are estimated delivery periods. Availability of Express Delivery may depend on location, product, and operational availability.
3. Delivery Charges
- Standard Delivery: Rs. 500
- Express Delivery: Rs. 1,500
Current shipping charges displayed during checkout may vary depending on product, destination, promotion or operational requirements. The final delivery charge shown during Checkout should be treated as the applicable charge for that order.
4. Estimated Delivery Time
Delivery estimates begin after appropriate order processing. Delivery times may depend on payment confirmation where applicable, product availability, destination, selected delivery method, courier/logistics conditions, public holidays, and exceptional operational conditions.
5. Order Processing
Orders may require processing before dispatch. Processing may include stock verification, payment verification, order-detail review, packing, and delivery coordination. Customers may be contacted if order information needs clarification.
6. Order Tracking
Once tracking/status information is available, customers may use our Track Order page. Users may need their Order Number and matching email/phone.
7. Delivery Information
Customers should provide accurate recipient name, phone number, complete address, city, province, and postal code where applicable. Incorrect/incomplete information may delay delivery.
8. Delivery Attempts
Courier/logistics providers may attempt delivery using the contact and address information supplied with the order. If delivery cannot be completed, further coordination may be required.
9. Delays
Delays may occur due to circumstances such as weather, courier/logistics disruption, public holidays, high order volumes, remote destinations, product availability, or unforeseen operational circumstances.
10. Damaged Packages
If a package appears materially damaged, customers should inspect where reasonably possible and contact CHIPPA TRADERS promptly if there is a product issue. Useful information may include order number, photographs, and description of damage. Please refer to our Return & Refund Policy.
11. Incorrect or Missing Items
If an order contains a wrong product, missing item, or missing included accessory, customers should contact CHIPPA TRADERS promptly. View our Contact Us page or Return & Refund Policy.
12. Large / Special Products
Some oversized, fragile or specialized products may require different delivery arrangements or timelines. If applicable, such details should be shown or communicated before fulfillment.
13. Change of Delivery Address
Customers should contact CHIPPA TRADERS as soon as possible if they need to change a delivery address. Changes may be possible before processing/dispatch. Once an order has been dispatched, address changes may not be possible.
14. International Shipping
Unless specifically stated otherwise during checkout, CHIPPA TRADERS’ standard ecommerce delivery service is intended for supported locations within Pakistan.
15. Returns & Refused Deliveries
If a delivery is refused or an item needs to be returned, handling may depend on reason, product condition, return eligibility, and delivery status. View our Return & Refund Policy. Cancellation before dispatch is covered separately in our Cancellation Policy.
16. Contact Us
For inquiries about shipping and delivery, please contact us:
- Email: info@chippatraders.pk
- Phone: +92 311 1234567
- Contact Us: Contact Us