Return & Refund Policy
This Return & Refund Policy explains the general conditions for requesting a return, replacement or refund for products purchased from CHIPPA TRADERS.
1. Return Eligibility
A return may be considered when:
- the wrong product was delivered
- the product arrives damaged
- the product has a verified issue on arrival
- another return reason is accepted under the applicable CHIPPA TRADERS policy
Please note that items may be eligible for return subject to the conditions outlined below rather than guaranteed in all circumstances.
2. Return Window
Eligible return requests should generally be raised within 7 days of delivery. Eligibility depends on product category, product condition, reason for return, and warranty/brand terms where applicable.
3. Product Condition
For change-of-mind or otherwise eligible returns where applicable, products may need to be:
- unused
- in original condition
- with original packaging
- with accessories
- with manuals and included items
- with proof of purchase / order information
4. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, activation, software, personalization, opened sealed packaging or other category-specific reasons. Examples MAY include, where applicable:
- personal-care items after use/opening
- activated software/digital products
- consumables
- customized products
- products damaged through misuse
5. Damaged or Incorrect Products
If a customer receives a damaged product, incorrect product, missing included items, or a materially different item, they should contact CHIPPA TRADERS promptly. Please provide:
- order number
- description of issue
- clear photos/videos where useful
6. Return Request Process
To request a return:
- Contact CHIPPA TRADERS.
- Provide order information and reason.
- Support reviews the request.
- If eligible, return/replacement instructions are provided.
- Product is received/inspected where required.
- Approved resolution is processed.
You can Contact Us to initiate a return request.
7. Inspection & Approval
Returned products may be inspected before a refund/replacement is approved. Inspection may verify product condition, serial/model information, included accessories, and the reported issue.
8. Refunds
Approved refunds will generally be processed using an appropriate available method. Actual posting time may vary depending on the payment method, banking/payment provider, and processing requirements. For Cash on Delivery purchases, CHIPPA TRADERS may request appropriate bank/payment details to process an approved refund.
9. Replacements
Where suitable and stock is available, an approved return may be resolved by replacement instead of refund. Replacement availability depends on product stock and circumstances.
10. Shipping Costs
Return-shipping responsibility may depend on the reason for return. If CHIPPA supplied the wrong/damaged item, applicable return arrangements may be handled by CHIPPA. For other eligible return reasons, shipping arrangements/costs may differ.
11. Warranty Claims
A product issue outside the eligible return period may fall under manufacturer warranty, official brand warranty, or applicable product warranty terms where provided. Return policy and warranty are not necessarily the same process.
12. Order Cancellations
Orders may be cancelled before processing/dispatch where possible. Once an order has entered fulfillment or dispatch, cancellation may no longer be available and return procedures may apply. View our Cancellation Policy.
13. Contact Us
If you need assistance with a return, please reach out to us:
- Email: info@chippatraders.pk
- Phone: +92 311 1234567
- Form: Contact Us